Introduction and Our Commitment

At cyralothyne, we understand that your privacy matters. This isn't just another legal document — it's our promise to you about how we handle your personal information when you engage with our financial education services.

We're bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we take these responsibilities seriously. This policy explains what information we collect, why we need it, and how we protect it.

Information We Collect

Personal Information You Provide

When you interact with our services, we collect information that you voluntarily provide to us:

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and general location information
• Browser type, device information, and operating system
• Pages you visit on our site and how long you spend there
• Referring websites and search terms that brought you to us

How We Use Your Information

We use your personal information for specific purposes that relate directly to our financial education services:

• Providing you with the courses and educational materials you've purchased
• Communicating about your enrollment, course progress, and upcoming programs
• Processing payments and managing your account
• Improving our educational content based on student feedback and engagement
• Sending you relevant information about new courses that match your interests
• Complying with legal obligations and maintaining business records

We don't sell your personal information to third parties, and we don't use it for purposes unrelated to our educational services.

Information Sharing and Disclosure

Service Providers

We work with trusted service providers who help us deliver our educational programs. These include payment processors, email service providers, and learning management system providers. These partners only receive the information they need to perform their services and are contractually bound to protect your information.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If cyralothyne is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We don't charge fees for reasonable requests.

Data Security and Protection

While we implement strong security measures, no system is completely secure. We continuously monitor and improve our security practices to protect your information.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy:

• Course enrollment and completion records: 7 years (for certification and compliance purposes)
• Payment and billing information: 7 years (as required by Australian tax law)
• Marketing communications preferences: Until you unsubscribe or request deletion
• Website analytics data: 26 months maximum

When we no longer need your information, we securely delete or anonymize it according to our data retention schedule.

International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• We only work with providers in countries with adequate privacy protections
• Service agreements include specific data protection clauses
• We regularly review the security practices of international providers

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how people use our site. These include:

• Essential cookies that make the website function properly
• Analytics cookies that help us understand website traffic and user behavior
• Preference cookies that remember your settings and choices

You can control cookies through your browser settings, though some website features may not work properly if you disable certain cookies.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Making a Privacy Complaint

If you believe we've mishandled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

The OAIC can be contacted at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au